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  • What types of products do you offer?
    We specialize in seven products: Posters/Paper, Sticker/Decal Vinyl, Adhesive Vinyl, Grommet Banners, Banners, X-frame Banners, and Retractable Banners.
  • How do I place an order for standard products?
    Simply follow these steps: • Choose Your Product: Select your desired item from our catalog. • Customize Your Order: Specify size, material, and quantity. • Upload Your Files: Provide the artwork or images you’d like printed. • Place Your Order: Add your selection to the cart, proceed to checkout, and leave the rest to us.
  • What file formats do you accept for uploads?
    We accept common formats such as PDF, PNG, and JPEG. For best results, ensure your files are high resolution (300 DPI or higher).
  • How do I place a special order?
    For custom or special orders: • Choose your product and specify the requirements (e.g., size, quantity, deadline). • Upload your files using our tool. • We’ll review your request, provide a quote, and wait for your confirmation before processing the order.
  • What is your typical turnaround time?
    Standard orders are usually completed within 2-3 business days. Custom or large orders may require more time, but we’ll provide a clear timeline in your quote.
  • Do you offer delivery or pickup options?
    Yes, we offer both! You can choose to pick up your order from our Halifax location or opt for delivery at checkout. Delivery fees may apply.
  • Can I make changes to my order after placing it?
    Changes are possible if your order has not yet gone into production. Please contact us immediately at info@printinhalifax.ca with your order number to request modifications.
  • Do you provide design assistance?
    While we don’t create designs from scratch, we can assist with basic adjustments to your files, such as resizing or minor edits, to ensure optimal printing results. Additional charges may apply.
  • What is your return or refund policy?
    Due to the custom nature of our products, refunds or returns are only available for defective prints or errors caused by us. Please contact us within 48 hours of receiving your order to resolve any issues.
  • Do you offer bulk order discounts?
    Yes! If you’re ordering in large quantities, contact us for a custom quote to explore possible bulk discounts.
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